# Refund and Return Policy
Refund and Return Policy
your satisfaction is our priority. This policy outlines the terms for returning products purchased on www.fgcleatsz.com.
1. Return Eligibility
Return Requirements
To be eligible for a return:
- Items must be unused and in original condition
- Original packaging and tags must be included
- Return must be initiated within [30] days of delivery
- Proof of purchase (order number) is required
Non-Returnable Items
The following cannot be returned:
- Personalized or custom-made products
- Digital downloads and gift cards
- Final sale or clearance items
- Intimate apparel (unless defective)
2. Return Process
How to Return
Follow these simple steps:
- Email us at [email protected] for return authorization
- Receive your RMA number and return instructions
- Package item securely with all original materials
- Ship to our return address using a trackable method
- Keep your tracking information until process is complete
3. Refunds
Refund Processing
After we receive and inspect your return:
- Refunds are issued within 5-10 business days
- Original payment method will be credited
- Original shipping costs are non-refundable
- You will receive email confirmation of your refund
4. Exchanges
For size or color exchanges:
- Contact us within the return period
- Exchange depends on product availability
- Price differences will be adjusted accordingly
5. Damaged or Defective Items
If you receive a damaged or wrong item:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We will arrange replacement or full refund
- We cover return shipping for defective items
6. Return Shipping
Shipping costs vary:
- Change of mind: Customer pays return shipping
- Our error or defective item: We provide prepaid label
- International returns: Customer responsible for all costs
7. Store Credit
Option to receive store credit:
- Issued immediately upon return approval
- No expiration date
- Can be used for future purchases
8. Contact Us
For return questions:
- Email: [email protected]
- Response time: Within 24 business hours
- Include your order number in all communications
9. Policy Updates
We may update this policy. The latest version is always available on this page.